Saisei Support Overview

Saisei’s Network Performance Enforcement (NPE) solutions represent an entirely new best practice for IT professionals worldwide. As such, Saisei has created a comprehensive set of network services with a single goal in mind—to give customers complete confidence that they have selected the right partner for their 21st-century networking needs. Our highly skilled professional support team offers everything from initial planning to 24×7 on-site technical support for installing, configuring and optimizing your Saisei solution anywhere on the globe.

Support Plans

Saisei’s Linux software NPE solutions are sold on an annual subscription basis. These subscriptions include basic support and maintenance of the software in addition to license rights.

Technical Support Options

Standard:

  • 24×7 access to Saisei online support tools, access to downloads and software updates
  • Allows access to support personnel Monday-Friday during business hours (holidays excluded)

Premium:

  • Allows access to support personnel 24x7x365

All support plans are sold as annual or 3-year subscriptions.

For custom support options, contact support@saisei.com

Login in to our Support Portal at support.saisei.com